Productivity; Office workers cannot find their files…

Tired_WorkerOver half (58%) of British office workers have struggled to find important files or documents they thought they had saved on their work computer, according to research released recently by leading information management company Iron Mountain. With more than 60% of all company information now carried on PCs and laptops, looking for lost or deleted files is a waste of valuable staff time, a burden on IT helpdesk resources and can reduce employee morale.

The research, conducted by YouGov on behalf of Iron Mountain, supports findings by Butler Group that up to 10% of a company’s salary cost and a quarter of its staff time can be frittered away by employees looking for information. For a company with 250 employees, this means that up to 2300 working hours a week – just under two hours a day per employee – are potentially wasted, costing the business up to £700,000 a year…

“Looking for documents can be extremely frustrating for employees as well as damaging for the business,” said Richard Ellis, sales director, Iron Mountain Digital. “With more and more employees working remotely on laptops and struggling to deal with an ever-growing quantity of information, it is inevitable that documents will get lost – the consequence of a hard drive failure, the theft of a portable device or accidental deletion – resulting in anguished call to the IT department.”

“The YouGov research also showed that well-intentioned company policies on how to store and manage company information are not always getting through to the workforce,” added Ellis. “The survey revealed that around a quarter (23 percent) of office workers are unaware or not very aware of their organisation’s data management policies, leaving the company vulnerable to damaging data breaches and security infringements. Having a professional and efficient data backup solution in place for business computers means that firms can implement these policies without having to rely on individual employees.”

IT solutions exist today to safely protect and backup company information making it accessible through secure Web Portals. Such solutions have the additional benefit of taking the pressure off employees in terms of understanding and implementing the organisation’s data management policies. This offers automatic data protection enabling employees to quickly and securely move data to and from their laptops.

I’d welcome any questions and / or comments,

Andy Salmon.