Job Advert: Advice / Support Worker (Welfare Officer)
Closing Date: Friday 27th February 2026
Job Title: Advice / Support Worker (Welfare Officer)
Contract: Fixed Term
Hours: 22.5 hours per week
Salary: £26,000 pro‑rata
Location: Church Street, West Bromwich, B70 8RP
Responsible To: Chief Executive Officer / Project Manager
Responsible For: Volunteers
Special Conditions: Flexibility will be required to respond to changing service priorities.
Role Overview
We are seeking a Qualified and experienced Advice / Support Worker (Welfare Officer) to provide high‑quality, client‑centred welfare and advice support. You will take a holistic approach to casework, addressing multiple and often complex needs.
The role includes maintaining accurate case records, working alongside internal teams, volunteers and external partners, and contributing to community‑focused initiatives. You will ensure compliance with legislation, service standards and organisational policies, while also supporting ongoing service development through reporting and partnership work.
Key Responsibilities
Client Support & Casework
- Provide holistic advice and support to clients covering welfare, financial and related issues.
- Undertake casework in a client‑centred, empowering and non‑judgemental manner.
- Make timely, appropriate referrals to external agencies and support services.
- Maintain accurate, up‑to‑date case records using organisational IT systems to support effective service delivery and monitoring.
Service Delivery & Compliance
- Ensure all work complies with relevant legislation, service standards, service level agreements and internal policies.
- Remain up to date with changes in welfare legislation, regulations and guidance.
- Maintain strict confidentiality and adhere to data protection requirements.
- Meet agreed targets and deadlines while complying with audit, quality assurance and reporting requirements.
Community Engagement & Partnership Working
- Promote service take‑up and contribute to anti‑poverty and welfare‑related campaigns.
- Work collaboratively with internal colleagues and external partners, including local advice networks, local authorities, health services, police, and community organisations.
- Develop and maintain effective working relationships with partner organisations.
Reporting & Representation
- Prepare accurate monthly, quarterly and annual reports for management and funders.
- Represent the service at external meetings, conferences, forums and workshops.
Community Needs & Project Collaboration
- Engage with service users and the wider community to ensure services reflect diverse and evolving local needs.
- Work collaboratively across projects to support integrated service delivery.
Training & Professional Development
- Participate in training, supervision and ongoing professional development.
- Contribute to service improvement through reflective practice and feedback.
How to Apply
CV must be received by Friday 27th February 2026.
Contact: Davinder Kaur, CEO of SWEDA
Email: davinder@sweda.org.uk
Phone: 0121 525 2558
Volunteer Admin support
Admin support needed to help us motivate and inspire our clients
We help people reach their full potential, and as a charity we need some Admin support from volunteers to help us to do that.
We will reimburse agreed expenses.
Organisation description
SWEDA provides clients with Employment Support, Welfare Advisory Services, Business & Social Enterprise Services and Digital Skills.
Address
The Business Centre
Church Street
B70 8RP West Bromwich
Contact
0121 525 2558
www.sweda.org.uk
Accessibility
Please contact us to discuss any access requirements
Preferred skills
No experience in an office environment necessary. However a willingness to undertake all training required. We welcome volunteers who won’t let us down.
Experience gained
Experience of working in a busy office environment, dealing with clients, gaining IT, telephone and general office skills.
Minimum age
18+
Age focus
- Adults
Time of volunteering
- Weekdays
- Daytime
Business opportunities
Join SWEDA – Empower Communities, Drive Change
For over 35 years, SWEDA (Skills Work and Enterprise Development Agency) has been empowering communities across the Black Country, and we’re growing our team!
We are currently updating our list of associates to deliver our business projects and are on the lookout for passionate Advisors to support Social Enterprises in Sandwell. If you love working with CICs, charities, and purpose-driven organisations, this is your moment.
What you’ll do:
• Support the Social Economy Sector in Sandwell
• Host networking events
• Meet with local Social Enterprises
• Report on key challenges
What you’ll bring:
• Team spirit & great communication
• In depth knowledge of Social Enterprises
• Confidence & professionalism
Interested? Email sweda@sweda.org.uk with:
• Your background
• Relevant experience
• Why you’re a great fit (Freelancers, please include your daily rate)
Let’s build a more inclusive West Midlands, together.