SWEDA Vacancies

Skills, Work and Enterprise Development Agency (SWEDA)

The Business Centre, Church Street, West Bromwich B70 8RP

SWEDA was established in 1989 and is a registered charity. We work with individuals and families from disadvantaged communities from across the Black Country to build their skills and confidence to access employment, further education, training, self-employment and social enterprise opportunities.

We currently have a vacancy for:

Digital Skills Tutor and ICT Support Officer

Full-Time 37 hours per week

£23,000 – £26,000 per annum (Dependent on experience and qualifications)

This is an exciting position to join SWEDA to support the delivery of all Employability Projects.

Digital Skills Tutor Key Responsibilities:

  • Ensure compliance with data protection and security policies, safeguarding sensitive information and maintaining confidentiality.
  • It is your responsibility to carry out your duties in line with SWEDA’s policies on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment.
  • To assist SWEDA’s management team with the preparation of research information and reports for potential funding/consultancy applications.
  • Manage, coach, assess and support participants to develop their digital skills
  • Plan, communicate, manage, and deliver against project targets, including process improvement opportunities of day-to-day operations
  • To collate, disseminate and report against training targets on a weekly, monthly, quarterly and annual basis
  • To implement an effective participant learning journey, including appropriate signposting to the Employment Advise or Business Advise Team.
  • Create new training activities and materials if required
  • To contribute to the management and development and delivery of new curriculums, assisting in the development of programmes to meet the needs of the organisation
  • To work with colleagues to identify employment opportunities for participants.
  • Review and implement the use of training tools and technology to improve delivery of remote training and access to bespoke training resources for our customers
  • To attend joint delivery meetings and team meetings
  • To attend engagement & recruitment events when necessary
  • To ensure a standardisation of processes, training resources and materials, as part of ongoing quality improvement and monitoring.
  • To keep accurate records
  • To update and prepare training documentation in line with quality standards
  • To work within the guidelines of our funding providers and to ensure maintenance of accurate records of participant data and maintain participant confidentiality.
  • To adhere and work to our quality standards such as Matrix.
  • To ensure that courses are well coordinated and resourced, to deliver a high-quality training provision
  • To utilize data and feedback from evaluations, customer surveys and observations to inform ongoing improvement to training services
  • To manage the development and delivery of a range of digital skills training sessions in line with project targets
  • To work with the Employment Adviser, Project Manager and relevant colleagues to ensure training co-ordination and administrative duties are carried out efficiently
  • To deploy effectively, a wide variety of training methods across the Training Department
  • To work with colleagues to identify training and developmental needs and drive suitable training initiatives for participants across all projects
  • Identify and assess future and current participant training needs through proactive engagement with participants, and consultation with Employment Adviser and Programme managers
  • To manage the upkeep of detailed records of interactions/meetings with clients and the updating of participant files.

IT Technical Support Officer Key responsibilities:

  • Provide frontline ICT support to Staff, assisting with hardware, software, and network-related issues.
  • Install, configure, and maintain ICT equipment, including computers, tablets, printers, and mobile devices.
  • Set up and maintain email accounts, user profiles, and access permissions for staff and volunteers.
  • Deliver training and support sessions to staff on the use of ICT tools and applications.

The post holder will work as part of our Team to deliver on various project targets, with services provided across Sandwell and surrounding areas of the Black Country. The post will be based in West Bromwich and the job will include local travel to deliver digital skills sessions at outreach venues across Sandwell/Black Country.

The successful candidate will need proven experience in delivering within an advisory role with a minimum Level 2 in Information, Advice and Guidance or relevant advice and training experience, strong verbal and written communication skills, excellent interpersonal skills. Must be proficient in Microsoft Windows and be competent in the use MS Office applications.

If you have the skills and experience we require, please email your CV and a covering letter to vacancy@sweda.org.uk

Closing Date:  Tuesday 23rd April 2024

We currently have a vacancy for:

Community Development Officer

 Full-Time – 37 hours per week (job share welcome)

£23,000 – £26,000 per annum (Dependent on experience and qualifications)

SWEDA is looking for experienced Community Connectors, who would be responsible for the developments and coordination of our Community development services. We have secured funding to provide a service aiming to engage and capacity build disadvantaged people, particularly minority ethnic communities living in Sandwell.

We are seeking a full-time experienced Community Development officer to develop and support capacity building activities with local communities residing in West Bromwich and other towns of Sandwell. Our ideal candidate will be a good communicator, have substantial experience of working with hard-to-reach groups, have a good understanding of issues facing disadvantaged, BAME and new migrant communities. We would in particular we would like to post holder to encourage local residents to become volunteers and receive support to increase their self-confidence, develop life skills and to achieve their goals.

Key Points

  • Applicant must have adequate digital skills/knowledge 
  • Applicant must hold a full clean driving license and have own car 
  • To assess the needs and entitlements of new and existing clients, providing accurate advice and support to address individual’s needs in line with organisational standards.
  • To support service users to take up new skills, engage with new community activities, increase their confidence in digital skills and improve their awareness of local health services.
  • To increase uptake of volunteering, health services and digital skills services for new service users.
  • To work alongside SWEDA colleagues in the organisation and delivery of community activities that will promote health and wellbeing, digital skills, volunteering and build social connections.
  • Undertake consultation with residents of Sandwell to devise a programme of activities which meets the needs of residents from diverse communities and cultures.
  • Create working links with statutory and voluntary sector organisations to promote the services available to clients at SWEDA.
  • Support the development of community led activities that empower and enable men and women, and provide social and economic benefits, especially to make informed choices and decisions about their lives.
  • To deliver targeted interventions with Men & Women, providing advice, information and guidance in order to progress them into sustainable employment.
  • Initiate and maintain effective liaison with community groups and residents to identify personal, social and educational needs.
  • Undertake periodic evaluation of services and activities in line with the project’s monitoring and performance management system and guidelines.
  • Assist in liaison with potential partners in the public, private and community sector to secure funding and other resources to provide benefits for the local community and provide all necessary reports and monitoring returns to any funders.
  • Represent Sweda’s interest at appropriate meetings, events and forums as and when required, including outside office hours if appropriate.
  • Prepare clear and concise reports for Sweda Board of Directors on the performance of the project as a whole, and on potential future developments. This will include matters pertaining to the effective use of Sweda premises.
  • Assist in liaison with potential partners in the public, private and community sector to secure funding and other resources to provide benefits for the local community and provide all necessary reports and monitoring returns to any funders.

If you have the skills and experience we require, please email your CV and a covering letter to vacancy@sweda.org.uk

Closing Date:  Tuesday 23rd April 2024


The Business Centre, Church Street, West Bromwich, B70 8RP

0121 525 2558


Charity No: 1158859